Making a positive difference in our community

Our Community Principles

The Kelda Group provides local communities with much more than just high quality water and sewerage services.

We have an extensive engagement programme, providing support and help-in-kind to a wide variety of different organisations across the communities we serve. These partnerships are of enormous important to us in terms of forging stronger links and by making a tangible and positive difference to the quality of people's lives.

We provide this support in three key areas:

We aim to do this by:

 

Our Community Management Targets and Outturns for 2016/17 were:

1. Impact of our extensive capital investment programme

During the year we delivered a range of capital programmes including:

In 2016/17, our target was to deliver the required waste water standards to play our part in the Yorkshire Bathing Water Partnership's aim for 8 Blue Flags along the region's coastline and, work with the other members of the Partnership to document our shared vision and goals for the Yorkshire coast, defining our future targets.

The outputs for 2016/17 are detailed on Page 28 of the Annual Report and achieved our Performance Commitment to maintain at least 15 beaches at the Excellent or Good legislative standard, which goes beyond the minimum Sufficient Standard. Of the eight resort beaches in Yorkshire, four will be able to apply for the coveted Blue Flag in 2017. While we delivered the waste water standards required to achieve Blue Flags at all eight resort beaches in Yorkshire, third parties have more to do to meet the required standard. We continue to work closely with the EA, local councils and other key stakeholders through the Yorkshire Bathing Partnership to help in achieving eight Blue Flags in Yorkshire. 

 

2. Supporting customers in respect of price rises, affordability and water poverty by:

 

3. Creating greater awareness and building understanding of our services by:

 

4. Demonstrating our large environmental responsibilities, sustainability and conservation by:

Actions delivered in 2016/17 include: 

Visitor satisfaction

Visitor satisfaction surveys were undertaken as part of the Performance Commitment. Face to face interviews were conducted during May & June 2016 at four of Yorkshire Water’s recreation sites:

Visitor satisfaction with recreation sites provided by Yorkshire Water is high at 97% across all four sites surveyed.

Visitor satisfaction surveys were undertaken as part of the Performance Commitment. Face to face interviews were conducted during May & June 2017 at four of Yorkshire Water’s recreation sites:

Visitor satisfaction with recreation sites provided by Yorkshire Water remained high at 96% across all four sites surveyed.