Health, Safety and Well Being

At Kelda, our belief is that nothing we do is so important, that we cannot take the time to do it safely.

Our vision of “Taking responsibility for the water environment for good” and our plan to deliver this vision is set out in our 25 year Blueprint. To achieve our plan, it is essential that we work to prevent harm and protect health across all stages of our business operations, environments and communities.

We are committed to achieving this and continually ensuring that everyone can go home safe and unharmed at the end of each and every day.

Everybody who works for, or with us, is responsible for getting health, safety and wellbeing right. Good health, safety and wellbeing standards and performance are critical to the success and sustainability of our business.

This means that:

This will be achieved by:

This will be delivered through:

Remember that nothing we do is so important, that we cannot take the time to do it safely. We have great, enthusiastic and hardworking people at Kelda. We are passionate about doing a good job and providing a great service for our customers. However, we will not do something unsafe or unhealthy to get the job done. If what we are doing or about to do is unsafe, we will stop the job and seek help and support. Nothing we do is worth getting hurt for and if we can’t do it safely… we simply won’t do it.


Our aspiration is to drive excellent standards and performance to ensure the health, safety and wellbeing of all our people. We achieve this by seeking to:

Our strategy is underpinned by four key areas of continuous improvement which are fully integrated into our business planning processes:


Identify and deliver strategies focused on performance visibility and communication that will allow the business to identify and understand the key trends, common factors and underlying root causes and to utilise this knowledge to drive systemic and sustainable improvement to both our health, safety and wellbeing performance.

Put simply – we seek to learn and improve at every opportunity


Review our organisational structures and activities to ensure that they are effective at delegating accountability and delivering performance throughout all levels of the business.

Support our people in the execution of their roles and responsibilities by providing clear expectations, skills and competence development and effective performance management and support.

Put simply – we ensure our people our competent, confident and capable


We will review our occupational health and safety management system (OHSMS) to identify its fitness for purpose at providing a clear and systemic means of translating regulatory, legislative and group company health and safety policies and expectations into defined policies, standards and procedures which are readily available for all colleagues and partners.

We will ensure that our tools and techniques are simple, communicated and accessible and provide efficient and effective means to support our OHSMS and performance improvement.

Put simply – we provide clear frameworks for our people to think health and safety first across all our activities.


We operate a significant number of reservoirs, water treatment, waste water treatment, energy generation facilities, pumping stations, water distribution and sewerage networks and work closely with our Engineering Reliability, Operational, Asset Management and Asset Delivery teams to understand and reduce the asset based impacts on our health and safety.

Put simply – we focus strongly on personal health and safety and the process safety of our operational assets and infrastructure.


Our business leaders review health and safety performance on a regular basis:

Our Kelda Water Services businesses are also certificated to the internationally recognised OHSAS18001 Occupational Health & Safety.

Health & Wellbeing

Sickness Absence Percentage        
  2012/13 2013/14 2014/15 2015/16
  3.05% 2.88% 3.07% 3.19%


RIDDOR's [No. of incidents reportable under the RIDDOR regulations]          
  2013/14 2014/15 2015/16 2016/17  
  14 14 15 13  


RIDDOR Incidence Rate [no. of RIDDOR incidents / average FTE x 1,000]          
  2013/14 2014/15 2015/16 2016/17  
  4.4 4.4 4.7 3.8  

Duration of Absence

Data 2012/13 2013/14 2014/15 2012/13 2015/16  
Min of Days 0.5 0.5 0.5 0.5 0.5  
Max of Days 208 194 240 208 259  
Average of Days 6.17 6.51 5.85 6.17 6.57  
Average FTE 3256 3205 3174 3256 3293  

Trend of absence causes (Days)

Cause of SA 2013/14 2014/15 2015/16 2016/17
Depression/stress 5492 5576 7212 5913
Other Musc/Skeletal 5360 5282 6285 6115
Ear Nose Throat Flu 1451 1156 1552 1543
Gastro-intestinal 2383 2937 2584 2741
Back 1520 1167 907 989


All Kelda Colleagues have access to an online Wellbeing Centre which utilises established helplines and online support resources. This is a collection of highly recommended resources with a proven track record to offer a variety of quality advice.

The Wellbeing Centre is maintained on a regular basis by Occupational Health Advisors with current expert advice tailored specifically to Kelda colleagues. This enables us to provide a flexible approach to individuals across the business and deliver a value for money service.

This service will offer a wide range of support on the following:

- General Health

- Wellbeing

- Online CBT

- Finance

- Legal Advice

- Pensions Advice

- Post-Traumatic Stress Disorder

- Addiction Support

- Child Support Help